You can contact the DHHS Helpdesk between the hours of 7:00 am to 6:00 pm (CDT) at #800-722-1715.

Training/Support Materials

The links below will provide you with additional information to assist you with using the Web Portal:

Printable Training Guides

Training Videos

N-Focus weekly maintenance is done every Sunday from 5:00 pm – 7:00 pm (CT). During this time, providers will NOT be able to submit claims electronically through the web portal.